Tuscaloosa Water strives to deliver high-quality customer service that our residents can count on. We’re here to make things simple. Our customer service team is available Monday-Friday from 7 a.m. to 5 p.m. to help resolve maters that range from questions about a bill to emergency assistance.
We value your time. Avoid potentially longer hold times and visit our Help Center first with answers and solutions to commonly asked questions.
Tuscaloosa Water offers several payment options to ensure all our customers’ needs are met with ease.